The manager accepts the status quo; the leader challenges it.

- Warren Bennis

About

Experienced, strategic and innovative Senior Manager and Coach in HR and Product Management, excelling in scaling businesses, identifying opportunities and creating solutions through change management via software implementations and process optimizations. Proven track record in translating business vision and goals into initiatives that improve performance, profitability, growth, and drive employee motivation. Self-directed, passionate leader and coach demonstrating emotional intelligence, thriving in intercultural environments and successful in developing and seamlessly executing strategies fostering sustainable company growth.

Experience

  • EnBW - Stuttgart, Germany

    Recruiter

    08/2023 - present

    EnBW (Energie Baden-Württemberg AG) is the third largest German energy company specializing in electricity, gas, and renewable energy. With a strategic emphasis, EnBW has spearheaded significant offshore wind projects, contributing substantially to the expansion of clean and sustainable power generation in Europe.

    • Spearhead full recruiting process for Germany's third-largest energy company, supporting renewable energy expansion for the offshore wind sector.

    • Source, evaluate, qualify and hire candidates for executive and director roles responsible for offshore wind projects in the UK, Norway, Germany, Denmark, Ireland, and France.

    • Conceptualize and develop international recruiting process, aligning with government and country standards.

    • Handle internal and external communication, and collaborate with hiring managers, business partners and department heads.

    • Develop and improve active-sourcing methods to identify high-potential candidates and maintain a diverse talent pool for key roles. Create and curate persona profiles for optimal candidates.

    • Organize assessment centers and experience hubs to assess skills and cultural fit of candidates' capabilities for largest subsidiary company.

    • Collaborate and assist digital, design and marketing teams in the ongoing innovation of all digital landscapes and employer branding.

  • AmareSol Global - Miami Beach, FL

    Senior Human Resources Consultant

    01/2022 - 07/2023

    A digital business consultancy driven by innovative change through a team of designers, developers and strategists creating digital experiences for brands and companies around the world.

    • Lead major initiatives, guide internal and external decision-makers, identify and manage organizational development.

    • Responsible for organizational design, workforce planning, leadership development and employee engagement in high performance and high growth environments.

    • Collaborate with cross-functional teams and stakeholders to develop strategies that meet business goals, while managing project and resource planning.

    • Evolve company culture, optimize internal strategies for HR and recruiting to improve overall company performance through change management and people-centric processes.

    • Responsible for recruitment processes, including job postings, active sourcing, candidate screenings, assessment centers, interviews, negotiating and onboarding. Reduced time to hire by 13%.

    • Navigate difficult HR situations, resolve conflicts and perform internal investigations to provide resolution for employee relations making sure all required HR documentation is accurately recorded.

    • Analyze and provide an objective assessment based on facts and evidence while balancing emotions and using sound judgment to implement final decisions applying soft skills such as emotional intelligence and empathy.

    • Ensure compliance with employment laws and regulations and staying abreast of changes. Manage employee benefits, retirement, salary evolutions and other HR-related questions.

    • Establish integral relationships with internal and external leaders, assist them in finding appropriate HR solutions to meet their needs and provide coaching to ensure their teams are aligned and up-to-date with organizational goals, values, competencies, policies and procedures. Effectively communicate complex HR topics to diverse hierarchies within organizations.

    • Provide continuous coaching and mentoring for personal development and growth opportunities to managers to improve their leadership capabilities in adjacent to supporting business goals and ensuring employees have positive experiences, increasing job satisfaction and work motivation, leading to increased productivity.

    Product Manager

    11/2019 - 12/2021

    • Responsible for the full product life cycles within HR and digital verticals, communicate with business partners and clients to understand opportunities, requirements and priorities, ensuring teams stay on strategic track and be the liaison between business and scrum team, analyze data and present to senior executives and decision makers.

    • Translate complex business concepts into easy understandable communication pieces, alongside strong organizational performance through effective goal setting and team management.

    • Strategically lead and support teams of designers, developers, content writers and strategists to create digital experiences for brands and companies globally, while managing client relationships across projects with a clear design voice and unbending creative precision.

    • Drive innovative solutions for digital storytelling across all digital touch points, platforms and performance marketing channels, to increase efficiency and reduce costs.

    • Develop the problem-solving vision and implement the theme-based roadmap of the product life cycle framework aligned with clients’ needs. Prioritized product feature according to impact, complete data analysis and prep for delivery.

    • Creating strategic roadmaps for SaaS products. HRIS product achieved a 24% increase of organizational efficiency within 1 year of launching.

  • Antalya by Divine Ganga Cottage - Rishikesh, India

    Human Resources Consultant

    12/2019 - 04/2020

    A luxurious double property with 23 room newly launched Antalya Hotel and existing 25 room Divine Ganga Hotel overlooking the Ganges River in Rishikesh, Uttarakhand, India.

    • Interpret business needs to stakeholders and also responsible for the management contract takeover of the hotel. Develop and implement the companies first HR structure and protocols of internal coaching services.

    • Enable operational change essential to $48K+ reduction in HR costs. Helped to facilitate redesign of core business operations. Heavy emphasis on leading the company through rapid HR change and transformation programs.

    • Perform staffing and recruiting of all senior positions within the business. Also, responsible for streamlining HR best practices, training, leadership development, succession planning and regulatory compliance.

    • Implement proactive employee relations and communications programs to resolve management issues and restored the credibility and employee-centric focus of the HR department.

  • Four Points Sheraton - Miami Beach, FL

    Human Resources Manger

    07/2017 - 09/2018

    A beachfront hotel in Miami Beach, a Marriott property, with 216 rooms.

    • Develop and execute innovative strategies and procedures enabling the company to transform their HR practices resulting in increased gross operating profit margin of hotel by 28.3%.

    • Manage and prepare payroll for over 200 employees across all departments. Ensure effective recruiting, seamless onboarding, training, professional development, performance management and retention. Reduced turnover by 19.5%, reaching an employee turnover rate of 2%.

    • Collaborate with managers to create, introduce and manage HR recruitment strategies and models that ensure compliance with all employment laws and regulations, to foster and promote diversity and inclusion.

    • Establish strategic, sustainable HR infrastructure model, including people-related programs around learning & development, to align with new business objectives and deliver seamless HR processes across the organization. Increased employee motivation by 15%.

    • Drove transition from outdated HR system into a fully integrated HR Information System platform from Oracle. Instantly improved analysis, reporting and planning capabilities while streamlining daily HR functions.

    • Transformation management including implementation and troubleshooting requisition, property management and reservation systems to six hotels and provide change management for digital transformation and training to departmental managers and employees.

  • The Standard, High Line - New York City, NY

    Sales and Marketing Manager

    07/2014 - 10/2015

    Hotel with 338 rooms featuring a full wall of floor-to-ceiling windows with views of Manhattan and/or the Hudson River, rising above a former elevated train line, the High Line Park, in New York City’s Meatpacking District.

    • Perform market research and competitor analysis, staying abreast of marketplace and innovations with trend forecasts.

    • Organize and facilitate meetings with business leaders to discuss revenue, group sales budgets, forecasts, pitch roadmaps and action plans to maximize sales and occupancy rates of all facilities. Increased yearly growth rate by 8.5%. Create action plans and budget calculations for group sales, while successfully exceeding conversion, revenue and retention goals for 2015.

    • Lead, manage and expand company’s B2B both nationwide and internationally. Develop business by acquiring and reaching out to new clients, upholding strict time sensitive protocols for international clients, managing VIP clients, preparing sales proposals and calls and conducting site inspections. Averaged a 4.2% increase of B2B growth rate per month, specifically with clients from the fashion, entertainment, automotive and tech industry.

    • Strategize, build and maintain social media channel, resulting in enhanced presence and increased followers by 40K in 3 months.

Education

PhD in Business
Universitat de Barcelona – Spain
Graduated 12/2022

Thesis:
Impact of Emotional Intelligence, Leadership Traits and Culture on Leadership Style in Hospitality:
Propensity of Green Management Practices Implementation

Publications:
https://www.educacion.gob.es/teseo/mostrarRef.do?ref=2329119
https://www.tdx.cat/handle/10803/687326?show=full

Master of Science in Business Research
Universitat de Barcelona – Spain
Graduated 06/2017

Bachelor of Business Administration & International Hospitality Management
Rangsit University - Thailand
Graduated 08/2016

Bachelor of Business Administration & International Hospitality Management
Stenden University of Applied Sciences - Netherlands
Graduated 03/2016

Research

Professor

CETT Barcelona School of Tourism, Hospitality and Gastronomy | Universitat de Barcelona – Barcelona, Spain
01/2023 to 11/2023

Teaching Strategic Management for Master’s Program, Tutoring Master Theses

Project Lead

Mosaic HEC – Montréal, Canada & Universitat de Barcelona, Business School – Barcelona, Spain
06/2021 to 09/2021

Management of Creativity for a Resilient Society

Researcher | Coach

Universidad Externado de Colombia – Bogotá, Colombia
09/2021 to 05/2022

Conflict Resolution and Problem Solving in Challenging and Delicate Contexts as a Leader

Researcher

Jack D. Gordon Institute for Public Policy at FIU – Miami, FL
04/2019 to 09/2020

Leading own research project

Research Assistant

Claremont Graduate University – Claremont, CA
09/2018 to 05/2019

Qualifications

  • HR Best Practices

  • Employee Relations

  • Diversity & Inclusion

  • Talent Acquisition

  • Recruiting

  • Training, Coaching & Mentoring

  • Organizational Development

  • HRIS

  • Conflict-Resolution

  • HR Policy, Process & Systems Design

  • Change Management

  • Effective Communication

  • Leadership Development

  • Strategic Thinking

  • Performance Management

  • Succession Planning

  • Team Leadership

  • Product Life Cycle

  • Product Development

  • Product Implementation

  • Forecasting

  • Data Analysis

  • User Experience

  • Marketing Research

  • Marketing Strategy

  • Vendor Management

English • Spanish • German • Portuguese • French •

English • Spanish • German • Portuguese • French •

Achievements

“Managers are required to be leaders and not only create stability but also make a change while they support, guide and challenge their employees.”

– Cregut-Aston & Darioly, 2019